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What Our Clients Are Saying

5
Highly likely to recommend
4/23/2021 - Eli S.

Buying and selling in Washington, DC, especially during a pandemic that has intensified an already competitive market, can be a long, stressful slog. We did both with Tom Faison and Linda Frame, who sold our Petworth condo (even when that market was cooling off) and then helped us find the perfect home on the Hill (when homes were going 10% over asking, we got one under the list price). Whatever the challenges, through all the ups and downs, we felt like they were true partners -- seeing opportunities around corners, in the thick of it with us at every turn.  Their experience, deep knowledge of the market, good humor and responsiveness served us incredibly well. But it's the intangibles that elevate Tom and Linda well above most of their competitors. They got to know us, how we lived and what mattered to us. We appreciated how much they listened to us, the time they spent getting to know us and working on our behalf; and we benefited from their sage and sometimes frank advice. Their good nature, strong instincts and diligence ended up being the difference-maker: we were able to win on a competitive home because Linda -- by connecting with and communicating the seller's realtor, offering feedback and understanding what both sides needed -- elevated our offer above the rest. We're so happy with our new home, we won't need realtors again for a while, but we can't wait to work with Tom and Linda and their team again in the future.

5
Highly likely to recommend
4/21/2021 - Heather B.

I knew as soon as I met Linda (and I interviewed 4 different realtors) that I wanted to work with her. She is warm, genuine, and on top of everything. Linda took the time to understand me and my needs (and wants) as she and the Faison team guided me through a VERY successful home sale. Preparing a house for sale in this market can be a very daunting task, but the team made it easy by navigating the repairs, sprucing up, and staging. It was clear that the experience of the team led by Tom directly resulted in the success of my sale. When it came time to buy, Linda was on top of every listing and knew what I would/would not like even before we stepped across the thresdhold. In the end, we snagged a gem that I am so delighted to call home. Bigger than I thought I could afford on a perfect block. Linda remains a friend who is invited for cocktails on my new front porch anytime.

5
Highly likely to recommend
4/20/2021 - Emily M.

After purchasing our very first home in 2013 using Tom Faison, we knew without a doubt we'd be calling him back the second we were ready to sell and buy again! Sure enough in the fall of 2020, we had Tom over to discuss the possibility of moving, and he listened intently to our ideas, didn't pressure us whatsoever to take action before we were comfortable, and gave us excellent knowledgeable advice and insight on the market; all the while, his demeanor was highly professional, yet casual and calm.  And man, he's funny, too!! Once we decided we were ready, Tom personally dropped off a bunch of boxes to get us started, and we worked closely with his listing design manager, Kendall to prep our house for selling. She was top notch with organization, recommending and sending direct links to items I needed, contacting and setting up the painters, cleaners, window washer, electrician, trash removal etc. We decided to hire our own stager, but when I wasn't thrilled with a few layouts in the rooms, Kendall immediately called them and took care of everything without any issue. She was dedicated, confident, in tune with the latest trends, and quick to respond to every email. Once we listed our home, we had 4 offers within 4 days and sold (above asking) for a price we were very happy with. Tom led us through weighing the offers and his many years of experience was very obvious. The whole closing process was smooth, surprisingly easy and we will be using Tom and his team to buy our new house! Tom and his team are humble, intelligent, and conscientious, and these traits made us feel at ease and respected, like we were in the lead, through the whole process.

5
Highly likely to recommend
4/12/2021 - Sadie C.

Tom, Lee Anna, Kendall, Betsy, Linda, Justin were a dream team to work with in buying our home and selling our condo. They made the entire whirlwind process, which could have been super stressful, a breeze. They went above and beyond answering questions at all hours of the day/week and were always super responsive. We appreciated the strategic expertise and experience they brought to help us navigate and take advantage of a highly competitive market to secure our dream home (and sell our first home above asking price). At the same time, never felt pressured into anything and they were supportive of whatever we were most comfortable with. Was so impressed with the unexpected details like styling services, dropping off durable moving boxes, and arranging a pickup truck to use at our disposal. Shout out to Lee Anna who went out of our way to make us feel special remembering all of the little moments for celebration. And Tom for his poetic and thoughtful description for our listing. Hospitality that not only added value but made us feel like family. Can't recommend Real Estate in DC enough to anyone looking to buy or sell a home in DC. Tom and team truly are the best!

5
Highly likely to recommend
3/01/2021 - Jamie D.

I just sold a home with Justin on Capitol Hill--a home I bought with him ten years ago. Justin was a delight to work with in both those transactions. His judgment in the selling process in particular turned out to be spot on, both in his recommendations of what improvements to make prior to putting the property on the market and his recommendations of how to manage the sales process. Not to mention that he managed all the necessary work on the house with almost no effort required by me whatsoever. I'd absolutely work with him again.

5
Highly likely to recommend
2/13/2021 - Samantha G.

Once we decided we were going to buy in D.C., we started our search via Zillow and attending quite a few open houses. After several weekends of honing in on what we thought we wanted and meeting several folks hoping to do the same, we found Linda. One cold, wintery day - we walked into an open house and met the real estate agent showing the home. As we walked throughout the house, we realized that it wasn't the home that was standing out to us - it was the warm, friendly atmosphere that Linda created. One week later, we were sitting having coffee with Linda and she spent the next two hours learning about who we were, why we were moving, and what we wanted. It was beyond what we would have expected of any real estate agent and clearly Linda cared about making sure we found the perfect home for us. Over the course of the next few weeks, we went and saw several homes with Linda and each day was wonderful. She has quite a knack at being both informative as well as making the experience enjoyable! At one point, we were considering putting an offer on a new construction and Tom Faison came out to the home and walked through with all of us as well. It was outstanding to see them working as a team and truly making sure we were considering all the pros and cons of what the home offered. As luck would have it, we decided to swing by a nearby home that we had previously visited on the way back to our apartment, and all the pros/cons discussions between Linda and Tom helped us realized that the one down the road was the home we really desired. Linda agreed and quickly got to work getting a contractor she trusted to show us what it would take to make the changes we would want. We loved the ideas and knew we wanted to move forward. Our decision landed on Christmas Eve and Linda didn't bat an eye at spending several hours to work up an offer that made us competitive. Our offer got accepted and we closed in late January with the lender recommended by Linda and Tom given he not only presented the best rate, but also made sure to walk line-by-line through any figures and questions we had. We've been in the house for a few weeks now and couldn't be happier! Linda and Tom are one-of-a-kind professionals who we would recommend to anyone. Their level of expertise, their obvious care about their clients, and the connections they have in nearly every aspect of the real estate home buying process was crucial in making what was a large undertaking one we felt ready to concur.

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